Refund policy

Returns and Refund of products

Easily manage returns and refunds for your print-on-demand products with our hassle-free process!

What Leads to Product Returns?

Customer is not available

Issues in shipping address

Customer received wrong product

Customer wanted different product

Undelivered or RTO Orders

If a courier company is unable to deliver an order and the status is marked as "Undelivered" or "Return to Origin" (RTO), the product will be sent back to our default address:

Huepress Fashion Private Limited, Door No. 99 A, Somanur Main Road, Karumathampatti ,Coimbatore, Tamil Nadu, 641659

Reasons for RTO Orders: Pincode not serviceable, COD amount is not ready, Customer not contactable, Incomplete address, Customer refused delivery, Poor weather conditions, Self-pickup requested by the customer, Future delivery requested by the customer, Door/premises/office closed.

How Can Customer Return a Product?

You can  return product in the following steps.

1.       Customer Initiates a Return

2.       The courier picks up the return .Courier picking up the return package.

3.       Return delivered to supplier. Return package delivered to supplier facility.

4.       We checks & adds it to your returns .supplier team checking and processing the return.

 

 

Things to Consider

A custom return address is not possible because courier companies do not offer this option.

If the pin code becomes unserviceable after placing the order,Nanzo is not responsible for the return to origin (RTO), and no refunds are processed.

 

Handling Damaged, Defective, or Lost Items

Damaged or Defective Products

Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:

 

Submit your request within 6 days of delivery.

Provide unboxing videos, photos of the damaged product, and the original packaging.

Requests after 6 days will incur reprinting charges.

Once approved, the refund will be applied to your credits in 2-4 days.

For replacements, the product will be shipped within 2-7 days. Please note that delivery time will be based on the last-mile pin code & service availability.

 

Proof of defects:

If you do not have an unboxing video of the order and we fail to verify the cause, Nanzo is not liable for refunds/replacement of such products.

 

Careful Unboxing

Advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren't possible unless:

Unpacking videos are provided.

Images of the courier cover are sent.

 

                Package Damage at Delivery

If the package appears damaged upon receipt, note the damage in the courier's delivery remarks. This helps in claiming a refund from the courier service.

 

Exchanges or Returns for Wrong Sizes

If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order. Check out our size chart guide.